Frequently Asked Questions

A little peace of mind goes beautifully with a fabulous handbag. Here are answers to some of the questions you may have while shopping with To The Nines.

Are your designer items authentic?

Absolutely. Every designer item offered by To The Nines is 100% authentic and sourced through trusted, established luxury distribution channels.

We never sell replicas, counterfeits, or imitation designer merchandise. For more information, please visit our Authenticity Guarantee.

Where do your products ship from?

Our designer collection is sourced through established luxury distribution partners with fulfillment locations in both the United States and Europe.

The fulfillment location depends on the individual item, so some orders may ship internationally.

How long will my order take to arrive?

Orders are typically processed and dispatched within 1–2 business days.

Most U.S. orders are expected to arrive approximately 5–7 business days after dispatch, although carrier or customs delays can occasionally affect delivery times.

Once your order ships, we'll send you tracking information so you can follow its journey.

Will I receive tracking information?

Yes. Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please allow a little time for tracking information to become active after receiving your shipping confirmation.

Will I have to pay duties or import fees?

No additional duties or import fees are expected for U.S. orders. When applicable, these costs are accounted for in our pricing so you won't be surprised by additional import charges at delivery.

Why might items in my order arrive separately?

Our collection may be fulfilled from more than one location. If your order contains items stored at different fulfillment locations, they may be shipped separately.

Don't worry—if that happens, you'll receive tracking information for each shipment.

Can I send my order as a gift?

Absolutely. Simply enter the recipient's address as the shipping address at checkout, and your order will be shipped directly to them.

Please note that personalized gift messages and gift wrapping are not currently available.

What is your return policy?

Eligible merchandise may be returned when a return is requested within 10 calendar days of delivery.

Because designer merchandise requires special handling, please contact us before shipping anything back. We'll provide authorization and the appropriate return instructions.

Returned merchandise must be unworn, unused, unaltered, and returned with all original tags, packaging, accessories, and materials.

Please see our Returns & Refunds Policy for complete details.

Who pays for return shipping?

For standard returns due to preference, fit, change of mind, or another reason unrelated to an incorrect, damaged, or defective item, return shipping is the responsibility of the customer.

If we've made an error or your item arrives damaged or defective, please contact us promptly so we can help.

Can I cancel or change my order?

We begin processing orders quickly so your purchase can get on its way.

If you need to cancel or change an order, please contact us as soon as possible. We'll do our best to accommodate your request, but once an order has entered fulfillment or shipped, changes or cancellations may no longer be possible.

What if my item arrives damaged or incorrect?

Please contact us within 10 calendar days of delivery and include your order number along with clear photographs of the merchandise, its tags and packaging, and the issue you've encountered.

We'll review everything promptly and work with you toward a resolution.

Will my purchase include original designer packaging?

Original packaging varies by designer and individual item.

Depending on the piece, your purchase may include branded boxes, dust bags, cases, accessories, authenticity materials, or other original packaging when specified with the product.

Please refer to the individual product description for details about what is included with your purchase.

Still Have a Question?

We're here to help.

If there's anything you'd like to know before or after placing your order, please reach out to us. We want shopping with To The Nines to feel easy, personal, and every bit as special as finding something you love.