Refund policy

Returns & Refunds

We want you to love your purchase from To The Nines. Because our collection includes authentic designer pieces that require careful handling and inspection, we ask that you review the following return guidelines before making your purchase.

Returns

Eligible items may be returned by requesting a return within 10 calendar days of delivery.

To request a return, please email us at info@totheninesboutique.com with your order number and reason for the return. Please do not send an item back without first receiving return instructions from us.

Once your return is authorized, it must be shipped promptly according to the instructions provided.

Return Condition

Designer merchandise must be returned in the same condition in which it was received.

To be eligible for a return, merchandise must be:

Unworn, unused, unwashed, and unaltered
Free from marks, odors, stains, scratches, or other signs of use
Returned with all original tags and attachments intact
Returned with all original packaging, including any boxes, dust bags, protective materials, accessories, and documentation that accompanied the item

Please take special care when inspecting your purchase. Removing tags or using, wearing, or altering an item may make it ineligible for return.

All returns are subject to inspection before a refund can be approved.

Return Shipping

For returns due to a change of mind, preference, fit, or other reason unrelated to an error or defect, the customer is responsible for return shipping and any applicable customs or import-related charges.

Return instructions and the approved shipping method will be provided after your return request has been authorized. Please do not mail a return using your own shipping method before receiving these instructions.

Original shipping charges, customs duties, taxes, and other delivery-related fees are non-refundable unless required by applicable law or the return is the result of an error on our part.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and within 10 calendar days of delivery.

Please include your order number and clear photographs of the item, its tags, packaging, and the issue so that we can review the situation and make it right.

Refunds

Once your returned merchandise has been received and inspected, we will notify you regarding the status of your return.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund to your account.

Items that do not meet our return requirements may be declined and returned to the customer. Any additional shipping or related charges associated with a declined return may be the customer's responsibility.

Exchanges

We do not offer direct exchanges. If you would like a different item, color, or size, please place a new order and request a return for the original eligible item.

Order Cancellations

We begin processing orders quickly so your purchase can be on its way as soon as possible. If you need to cancel an order, please contact us immediately.

We will do our best to accommodate your request, but once an order has entered fulfillment or shipped, we may be unable to cancel it.

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